Welcome to CX Expert Asia, your customer experience community portal.

The goal of CX Expert Asia Community

Customer Experience

To empower businesses throughout Asia, we offer bespoke CX strategies, training, and consultancy services. Tailored to each organization's distinct needs and challenges, our solutions aim to elevate customer satisfaction, foster loyalty, and drive profitability.

Patient Experience

To enhance patient experience across healthcare facilities, we provide customized strategies, training, and consultancy services. Tailored to address specific challenges in healthcare, our solutions focus on improving patient satisfaction, fostering trust, and supporting overall quality of care.

Advantages

Deep Understanding of Asian Markets: CX Expert Asia possesses a profound understanding of the diverse cultures, consumer behaviours, and market dynamics across Asia, enabling tailored CX strategies that resonate with local audiences.
Proven Track Record: With a decade of experience advising multinational corporations and successfully implementing CX initiatives, CX Expert Asia has a proven track record of delivering tangible results and driving business growth.
Customized Solutions: CX Expert Asia offers customized CX solutions that are specifically designed to address the unique challenges and opportunities faced by businesses operating in the Asian market, ensuring maximum effectiveness and ROI.
Thought Leadership: As a CX thought leader in Southeast Asia, CX Expert Asia stays abreast of the latest industry trends, best practices, and innovations, providing clients with access to cutting-edge insights and strategies to stay ahead of the competition.
Customer-Centric Approach: CX Expert Asia is committed to building customer-centric cultures within organizations, emphasizing the importance of understanding and prioritizing the needs and preferences of customers to drive long-term success and loyalty.

Awards

What Sets Us Apart?

Our economic analysis will enable you to build a robust business case by quantifying both cost-efficiency savings and enhanced revenue benefits. To help reduce risk, we work with you through a simple 3-stage process:

Stage 1

Local Expertise

CX Expert Asia possesses deep knowledge and understanding of the Asian market, including its diverse cultures, languages, and business practices. This local expertise allows for the development of CX strategies that are culturally relevant and resonate with Asian consumers in a way that global firms may struggle to achieve.

Stage 2

Holistic Approach

Holistic Approach: CX Expert Asia takes a holistic approach to CX, recognizing that it encompasses every touchpoint and interaction a customer has with a brand. This approach goes beyond surface-level solutions to address underlying issues and create comprehensive CX strategies that drive lasting results.

Stage 3

Innovative Solutions

CX Expert Asia is committed to staying ahead of the curve by embracing innovation and leveraging emerging technologies to enhance the customer experience. This includes tools such as AI, machine learning, and data analytics to gain deeper insights into customer behaviour and preferences.

Stage 4

Results-Oriented Approach

CX Expert Asia is focused on delivering measurable results for its clients, whether it's increased customer satisfaction scores, higher retention rates, or improved bottom-line performance. This results-oriented approach ensures that CX initiatives are tied directly to business objectives and deliver tangible value.

Stage 5

Collaborative Partnerships

CX Expert Asia values collaboration and partnership, working closely with clients to understand their unique challenges and co-create solutions that align with their goals and objectives. This collaborative approach fosters trust and transparency, leading to stronger, more effective CX strategies.

Meet Our Team

As technology has advanced, it has become clear that CX designers must consider the needs of all users across many platforms in different contexts.

A.Santhakumaran ACXS

CEO/ Founder

Experience: 25 Years

Phone:+6019-3819664

Founder, International keynote Speaker, Author, CX Thought Leader, Award Winner. International Awards Judge

A. Santhakumaran, a seasoned Customer Experience (CX) thought leader and consultant based in Kuala Lumpur, has over two decades of corporate experience across diverse industries. As the founder, international keynote speaker, author, and CX thought leader, Santhakumaran is recognized for his innovative approach to enhancing patient and customer experience. An award-winning international judge, he is known for his deep understanding of the Asian market and his transformative impact on businesses and healthcare institutions alike. With a strong commitment to excellence, Santhakumaran continues to drive improvements in patient satisfaction and overall healthcare quality.

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