Collins Street West, Victoria 8007 Australia
Monday - Friday 08:00-16:00
1800.899.900

About Us

Vision In Action

Our vision at CX Expert Asia is to be the premier catalyst for transformative customer experiences across Asia. We strive to empower businesses with innovative strategies and insights tailored to the diverse cultures and markets of the region, fostering lasting connections and driving sustainable growth. Through our unwavering commitment to excellence, collaboration, and innovation, we aim to set new benchmarks for customer-centricity and inspire positive change in the way businesses engage with their customers in Asia and beyond.

Our Mission

To make CX Expert Asia the cost-efficient and productive knowledge driven company

To ensure CX Expert Asia has the highest level of professionalism, integrity, and competency

To ensure CX Expert Asia offers the quality of products and services @ competitive prices

To ensure CX Expert Asia provides the most conducive and pleasant working environment

Our History

Our Humble History

Welcome to CX Expert Asia, your premier destination for Customer Experience (CX) and Patient Experience (PX) excellence. Founded in 2008, by industry leader A. Santhakumaran, a distinguished Customer Experience Specialist based in Kuala Lumpur, Malaysia, CX Expert Asia has rapidly emerged as a top consultancy firm in Southeast Asia.

With nearly two decades of corporate expertise across diverse sectors, Santhakumaran has been pivotal in guiding multinational corporations on effective customer acquisition, engagement strategies, and nurturing customer-centric cultures.

Key Milestones:

  1. Foundation and Vision: Established by A. Santhakumaran to provide specialized CX and PX solutions tailored for the unique dynamics of Asian markets.
  2. Comprehensive Services: Offering training, coaching, consulting, and keynote speaking engagements aimed at enhancing customer interactions and driving business growth.
  3. Proven Expertise: Leveraging deep insights into Asian consumer behaviour, CX Expert Asia designs bespoke strategies that deliver tangible results and maximize ROI.
  4. Thought Leadership: Renowned for staying ahead of industry trends, we provide cutting-edge insights and innovative practices to keep businesses competitive.
  5. Customer-Centric Focus: Dedicated to building customer-obsessed cultures, ensuring long-term loyalty and success for our clients.

Why Choose CX Expert Asia?

  • Deep Market Understanding: Our profound knowledge of Asian cultures and market dynamics enables us to create CX strategies that resonate locally.
  • Proven Track Record: Over a decade of success in advising multinational firms and implementing impactful CX initiatives.
  • Customized Solutions: Tailored strategies designed to address the specific challenges and opportunities in the Asian market.
  • Innovative Insights: Stay ahead of the curve with our up-to-date industry knowledge and best practices.
  • Long-Term Success: We prioritize customer needs and preferences, fostering enduring customer relationships and sustained business growth.

Explore how CX Expert Asia can transform your customer experience initiatives and propel your business to new heights. Visit our About Us page for more information.

Our Services:

At CX Expert Asia, we offer a comprehensive suite of services designed to elevate your business's customer and patient experience:

  • CX Training & Coaching: Empower your team with the skills and knowledge to deliver exceptional customer experiences. Our training programs are designed to foster a customer-centric mindset and improve overall customer satisfaction.

  • CX Consulting: Receive expert advice and strategic guidance tailored to your business needs. We help you develop and implement effective CX strategies that drive growth and enhance customer loyalty.

  • Speaking & Judging Engagements: Benefit from the insights and expertise of A. Santhakumaran through keynote speeches and judging at industry events. Learn from real-world case studies and best practices to stay ahead in the competitive landscape.

  • Customized CX Solutions: We understand that every business is unique. Our customized solutions are crafted to address your specific challenges and opportunities, ensuring the highest level of effectiveness and ROI.

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